Mahalli, F., Shiddieq, D. F., & Nurhayati, D. (2025). Peran Responsiveness dan Usability Artificial Intelligent Chatbot Shopee terhadap Customer Satisfaction. Progresif: Jurnal Ilmiah Komputer, 21(1), 111–119. https://doi.org/10.35889/progresif.v21i1.2532